FAQ

Frequently Asked Questions

Welcome to Our FAQ Page

At Albert Watches we know you may have a few questions — and we’re here to help. Below are answers to the most common questions we receive. If you don’t see what you’re looking for, feel free to get in touch with us directly!

How long will it take to receive my order?

Since each pair is crafted with care, please allow 3–5 business days for order processing. Once your shoes have been inspected and prepared for shipment, delivery typically takes 5–15 business days, depending on your location.

Do you offer free shipping?

Yes! We offer free shipping on all UK orders — our way of saying thank you for supporting our small business.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number, so you can follow your shoes' journey from our workshop to your doorstep.

What is your return policy?

Your satisfaction is our priority. If you're not completely happy with your purchase, you can return your shoes within 14 days of delivery. Items must be unworn and in their original packaging.
For full details, please visit our return policy page or contact us at support@albertwatches.com to begin the return process.

Do you ship internationally?

Yes, we do! We’re proud to offer international shipping. Delivery times and shipping costs vary depending on your location. If you're ordering from outside the UK, feel free to reach out to us for more details.

How should I care for my leather shoes?

Leather is a natural material that only gets better with time. Here's how to keep your shoes in top condition:

  • Conditioning: Apply leather conditioner every few months to keep them soft and supple.

  • Cleaning: Wipe gently with a soft, damp cloth. Avoid harsh chemicals and soaking.

Have specific questions? We’re happy to help — just drop us a message.

Can I customize a pair of shoes?

We love collaborating with customers on unique designs! If you have a special idea or would like a custom pair made, contact us at 📧 support@albertwatches.com and we’ll do our best to bring your vision to life.

What payment methods do you accept?

We accept all major payment options, including:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay

All transactions are processed securely for your peace of mind.

Can I cancel or change my order?

If you need to modify or cancel your order, please contact us as soon as possible at 📧 support@albertwatches.com.
If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Once processing or shipping has started, changes may not be possible.

How do I contact you?

We’re here for you. For any inquiries or support, reach out to us at:
📧 support@albertwatches.com

Still Have Questions?

No problem! If your question wasn’t answered above, feel free to get in touch. We’re here to make your experience with Albert Watches as smooth and enjoyable as possible.